Privacy policy

Last updated: September 29, 2026

DriveDocs Japan operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). DriveDocs Japan is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit or use the website, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What personal information do we collect or process?

When we use the term “personal information,” we mean information that identifies you or another person or that can reasonably be associated with you. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot identify or be associated with you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

  • Contact information, including your name, postal address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit, debit, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

  • Account information, including username, password, security questions, configurations, and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when communicating with us, for example when you contact customer support.

  • Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

  • Driver’s license documents, including images or scans of documents required to apply for an official translation.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you. We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services. We collect information from your device or when you use our products or Services or visit our website, including through the use of cookies and similar technologies.

  • From our service providers. We collect information when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners and other third parties.

How do we use your personal information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal information to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include using your personal information to further customize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and advertising purposes, including sending marketing and advertising communications by email, SMS, or mail, and displaying online advertisements for products or services related to the Services or on other websites, including based on items you have previously purchased or added to your cart and other activities relating to the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other credentials with other people.

  • Communicating with you. We use your personal information to provide customer support and effective Services, respond to your inquiries in a timely manner, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

How do we disclose personal information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • Shopify: Providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • We share personal information with business and marketing partners that provide marketing services to you and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise this right and opt out of such uses, please email us at support@drivedocsjapan.com.

  • Mini: File Upload Image Upload: We use the Shopify app “Mini: File Upload Image Upload” by Minimate Apps to upload and temporarily store driver’s license documents submitted by you. The uploaded files are stored for a limited period of up to three months and are then deleted. Processing may take place through cloud infrastructure in the United States. Minimate has confirmed to us that Minimate employees and other third parties do not have access to files uploaded by customers.

  • If you ask us or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or if you use social media widgets or login integrations.

  • We disclose personal information to our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services to you. Information you submit to the Services is shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you. In order to protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information listed here through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites. Information that you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by a third party. The inclusion of such links by us does not imply endorsement of the content of such platforms or their owners or operators, except as expressly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are under the age of majority in their country. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion of such information. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” In addition, information you send to us may be exposed to risks during transmission. We strongly recommend that you do not use insecure channels when sending sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These include, for example, whether we need the information to manage your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request deletion of the personal information we hold about you.

  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and, under certain circumstances and subject to certain exceptions, request that we provide it to a third party.

  • Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or object to the processing of your personal information for purposes that qualify as “targeted advertising” under applicable privacy laws. If you wish to exercise this right and opt out of such uses, you can do so here. Please note: If you visit our website with an enabled Global Privacy Control (GPC) opt-out signal, we will, depending on your location, automatically treat this as a request to opt out for the device and browser from which you visit the website. If we can associate the device from which the signal originates with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your browser or device.

  • Managing communication preferences. We may send you marketing emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

If you reside in the United Kingdom or European Economic Area, subject to exceptions and limitations under local law, you may also exercise the following rights in addition to those listed above:

  • Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

  • Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and your rights, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be disadvantaged as a result of exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorized representative to submit requests on your behalf. Before accepting such a request from a representative, we will require proof that you have authorized them to act on your behalf. It may be necessary for you to confirm your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below or by submitting a complaint to the competent data protection authority. For the European Economic Area, a list of the competent data protection authorities is available from the European Data Protection Board. If you wish to view it, you can do so here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by telephone at +41 76 361 98 18, by email at support@drivedocsjapan.com, or by mail at Hanfrose 17, 8055 Zurich, Switzerland. For purposes of applicable data protection laws, we are the data controller of your personal information.